Returns & Exchanges
We want you to love your Betsey Johnson purchase, but if you are not completely satisfied, we accept returns of unworn merchandise within 30 days of delivery. Please ensure all original tags are attached and items are in their original packaging to qualify for a full refund.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid UPS return shipping label, which will be sent to your email address for easy printing.
Pack Your Items
Securely pack your unworn items in the original shipping box or a similar sturdy container, making sure to include any original packing slips.
Drop Off and Track
Drop your package off at any authorized UPS location and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing